How do I find my main water shutoff valve?

Look near your water meter (usually at the street or side of your house), in your crawl space, basement, or utility closet. It's typically a round handle (gate valve) or lever handle (ball valve). Test it periodically to make sure it works.

Should I call my service provider during a plumbing emergency?

Document the damage with photos and videos first, then call your service provider after you've stopped the water and contacted a plumber. Most policies cover sudden water damage but not gradual leaks.

How quickly can a plumber arrive for an emergency?

We prioritize emergency calls and dispatch plumbers as quickly as possible. Response time depends on current demand and your location in the Shoals area. We'll give you an estimated arrival time when you call.

Emergency Plumbing Tips Florence AL | Shoals Plumbing Pros

When water is gushing from a burst pipe or sewage is backing up into your home, every minute counts. Knowing what to do in the first few minutes of a plumbing emergency can save you thousands of dollars in water damage restoration costs.

Step 1: Shut Off the Water

Your main water shutoff valve is your first line of defense. It's typically located near your water meter (at the street or side of your house) or where the main water line enters your home. In Florence-area homes, it's often in the crawl space, basement, or a utility closet. Everyone in your household should know where this valve is.

Step 2: Turn Off the Water Heater

If your emergency involves hot water or your water heater, turn it off. For gas water heaters, turn the gas valve to "pilot." For electric heaters, flip the breaker. Running a water heater without water flowing through it can damage the unit.

Step 3: Open Faucets to Drain

After shutting off the main valve, open the lowest faucet in your home (often an outdoor hose bib or basement faucet) to drain remaining water from the pipes. This reduces pressure and minimizes leaking at the damage point.

Step 4: Contain the Water

Use towels, buckets, and mops to contain water and prevent it from spreading to unaffected areas. Move furniture, electronics, and valuables away from the water. If water is near electrical outlets or appliances, turn off electricity to that area at the breaker panel.

Step 5: Call a Licensed Plumber

Call Shoals Plumbing Pros at (256) 415-7610 for emergency service. Describe the situation clearly so we can dispatch the right equipment and parts.

Common Plumbing Emergencies in the Shoals Area

Burst pipes: Most common during winter freeze events when pipes in crawl spaces or exterior walls freeze and crack.
Sewer backups: Tree root intrusion is the #1 cause in the Shoals area's mature neighborhoods.
Water heater failures: Flooding from a failed water heater can cause extensive damage quickly.
Toilet overflows: A clogged toilet that won't stop overflowing needs immediate attention.

What NOT to Do

Don't use electrical appliances near standing water
Don't try to repair a burst pipe yourself with tape or putty — it won't hold
Don't pour chemical drain cleaners into a backed-up sewer line
Don't ignore the problem hoping it will resolve itself

Shoals Plumbing Pros provides emergency plumbing services throughout the Florence and Shoals area. Save our number: (256) 415-7610.

Emergency Plumbing: What to Do Before the Plumber Arrives